Our Story

Civility Consulting Strategically Supports the Execution of Your Company’s Mission and Value System by creating customized training for your team, setting up mastermind groups, and offering executive coaching for your top tier professionals.

We assist Your Value Based Company in Creating a Profitable Company Culture based on:

Your Brand, Your Vision, and Your Company Values.

You have your Top-Tier Brand. You have Identified your Company Values. You have the Vision. Now What? How do you get your employees engaged and on board with your vision?

You create your perfect company culture through strategic planning & training and putting systems & accountability in place.

You lay down the values. Leave the Training to us.

We Help You Create a Culture of Kindness and Civility.


Our Approach

We equip you with tools to integrate three things:


This integration is called  “INTEGRITY”.

We help you identify blind spots and make necessary shifts that support the integration of your brand, company culture, and customer experience.

The result is:

  • A consistent first impression which builds greater trust
  • Employees that exude confidence – Creating a happier, more pleasant work environment,
  • Higher profits – That makes EVERYONE happy
  • An influx of customers who become your raving fans = Free Marketing!

Now that is good business!

Jan 10th Annv

Jan Goss

Founder and CEO

Find Out More About What Jan Offers!

Meet Jan Goss


I am happy to introduce myself to you, and would love to meet you in person! I have spent the last 40+ years in leadership. Where do leaders go for guidance, insight, and support? Where do you go to take off your superhero cape? I am that safe place.

I am called to Leaders of Leaders.

My mission is to equip, inspire, and empower leaders of leaders to show up well on a daily basis.


To BE the standard, the Heroes, and Sheroes so others can see what is possible through us!

To bring hope and vision … to be the example of not only the change we wish to see in this world but to LEAD the change we want to see in this world! If you are a leader who leads other leaders, I would love to engage in a conversation with you.

Jan Goss is one of those people you do not soon forget. She is a woman on a mission; a positive charge in a negative world, an agent of change. She has written numerous programs to help others live life to the fullest in their personal and professional lives. Tireless in pursuing avenues to communicate, she is also an accomplished singer / songwriter and award winning motivational speaker. Jan is a published author of two books, She Scriptures™, released in fall 2008 and her second book, Protocol Power, 21 Days to Professional Polish released in July 2010. She also created First Impression for Dating, Executive Dining Skills and many other guides to support success in life and business.

She is a featured columnist and expert for various publications and is highly regarded for her First Impression Management and Business Etiquette expertise. Jan also blazed a trail as a consultant in the luxury real estate community in Austin, Texas for 13 years.

Born in Munich Germany, Jan was the daughter of a military officer. She and her four siblings traveled extensively in her early life (21 moves in 18 years!). As a result, a passion for people of all cultural and ethnic backgrounds was born.

Executives, client facing professionals, and those in the public eye benefit greatly from Jan’s services. She is an expert in her field and provides a plethora of services for personal and professional growth.

Jan Goss-Gibaon founded the Austin School of Protocol, LLC in July 2007 and launched Civility Consulting in January 2011. She has been named America’s #1 Master Confidence Strategist. Jan studied International Business at American Intercontinental University and is a graduate of the Protocol School of Washington in Washington, D.C.

Jan resides in beautiful Austin, Texas.

Jan and Bea fave

Next Steps...

Find our more and look at all the training courses we have available...